RETURN OR EXCHANGE POLICY
We want you to be completely satisfied with your purchase from masmasala.in. However, if for any reason you feel the product is not the one which you ordered, you can return your product to us.
Eligibility of Return / Exchange:
To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
Return / Exchange Period:
You may initiate a return within 2 days of receiving your order. Beyond this time frame, unfortunately, we cannot offer you a refund or exchange.
Return / Exchange Process:
Typically raise a return or exchange request on our website only and email the video as mentioned above. After emailing the video to our customer support team with your order details and reason for return, our team will initiate the process mentioned below.
Refund or Exchange of Product:
Once your email is received and inspected, we will send you an email to notify you of the approval or rejection of your refund or exchange. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7 working days after the return is picked up.
Return Shipping:
You will be responsible for the shipping costs associated with returning the item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Please note that our shipping and return policies may be subject to change from time to time. It is always recommended to review the most up-to-date policies on our website or contact our customer support team for any clarifications or further assistance.
At masmasala.in, we understand that sometimes things may not go as planned, and you may need to cancel your order. We strive to make the cancellation process as smooth and convenient as possible for our valued customers. Please read our cancellation policy carefully before making a purchase.
Cancellation Eligibility: – Orders can only be cancelled before they have been shipped or processed. – Customized or personalized items are not eligible for cancellation once the production process has begun. – Digital goods or services that have been accessed or downloaded are not eligible for cancellation. – Subscription-based products or services may have specific cancellation terms outlined in their respective terms and conditions. Please refer to the relevant section for more information.
Cancellation Process: – To cancel an order, please contact our customer support team via email or phone within 24 hours of placing your order. Provide the necessary details such as your order number, email address, and reason for cancellation. – Our customer support team will review your request and guide you through the cancellation process. Please note that cancellations are subject to approval and may vary depending on the nature and status of your order.
Refunds for Cancelled Orders: – If your cancellation request is approved before the order has been processed or shipped, we will initiate a refund via the original payment method within 2-3 business days, depending on your bank or payment processor. – In case of partial cancellation, where only a portion of your order is cancelled, the refund will be processed for the cancelled items only. – If your order has already been processed or shipped, please refer to our Return and Refund Policy for instructions on returning the product(s) and initiating a refund.
Modifications to the Cancellation Policy: – We reserve the right to modify or update our cancellation policy at any time without prior notice. Any changes made will be effective immediately upon posting on our website. We encourage you to review our cancellation policy regularly for any updates.
By placing an order on masmasala.in, you acknowledge and agree to comply with our cancellation policy. If you have any further questions or concerns regarding cancellations, please contact our customer support team for assistance.